Answer "what does this person have?" in one place
Service desk staff see a person's computer, its warranty and the software assigned to them in ServiceNow, without switching tools or asking IT.
Integrations
Asset records in ServiceNow that keep themselves current
Your service desk already works in ServiceNow. Smantix keeps the computers, other kit and software owners in it up to date, so your team can see who has what without asking IT or opening a spreadsheet.
Early access
Designed for the ServiceNow you have
You approve the first update
What changes
Less upkeep for everyone
The records your team relies on in ServiceNow stay in step with Smantix.
Service deskSees who has which laptop
ITStops typing details twice
ProcurementSees who has paid software
Your instanceNothing changes until you approve
What your team gets
Fewer questions, fewer spreadsheets, fewer surprises
Smantix already knows which computers you have, who looks after them and what is installed. The ServiceNow connection puts that where your service desk already looks.
Keep one list, not two
Asset tags, owners, locations, warranty and lease dates you keep in Smantix flow into ServiceNow, so nobody updates the same record twice.
See the changes before they happen
Before the first update, you see how many records would be updated, how many would be added and which could not be matched. Nothing is written until you approve it.
Usage detail stays private
How much people use each application, and any savings figures, stay in Smantix. ServiceNow gets the records, not the activity.
Getting started
- Your ServiceNow administrator installs the Smantix app and connects it once. We walk them through it during the pilot.
- You choose what to share: hardware, software, or both. Everything starts switched off.
- You review a preview of the changes and approve the first update.
- From then on, ServiceNow stays current without anyone updating it by hand.
Questions
Questions about ServiceNow
Is the ServiceNow connection available now?
It is in early access for pilot customers. Mention it when you request a demo and we will include it in the pilot.
Do we need extra ServiceNow modules?
The connection is designed to work without ServiceNow Software Asset Management or Hardware Asset Management Professional add-ons. Whether you may install a custom app, and whether new asset records count toward your ServiceNow subscription, depends on your ServiceNow agreement.
Will application usage appear in ServiceNow?
No. How much people use each application stays in Smantix. ServiceNow receives hardware records and, if you allow it, who has each software title you choose.
What does our ServiceNow administrator need to do?
Install the Smantix app in a test instance, then in production, and set up a dedicated connection account with limited access. The connection uses OAuth, so Smantix never holds a ServiceNow password. We walk your administrator through it during the pilot.
Do you connect to other service desks?
ServiceNow is the first. Other service desks are not available yet.
Can we stop at any time?
Yes. Disconnecting stops updates straight away and deletes the stored connection secret. Records already in ServiceNow stay where they are.
Next step
See what your service desk would see
Request a demo and we will show your assets and their owners as they would appear in ServiceNow.